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General conditions of sale and delivery

Payment

-Credit Card

-Paypal:

Once you have selected the chosen items and then clicked on the Add to cart button you will be taken to a Paypal Checkout.

Paypal is a trusted, reliable and universally known method of online banking . Paypal will accept all types of bank cards and you do not need to have a paypal account, simply follow the steps and use the 'pay by credit' button or the pay by paypal button,

-Bank transfert:

You can send a message using the contact form in the main menu.

Processing Time
The amount of time I need to process an order varies. For more information, see the item descriptions.

 

Delivery
Please make sure your contact information is correct and complete,
All items are sent from France via La Poste.

International orders will be sent via standard Airmail WITH TRACKING NUMBER

Estimated shipping times

North America: 6-12 business days

Europe: 4-8 business days

Australia, New Zealand and Oceania: 10-15 business days

Asia Pacific: 10-15 business days

Latin America and the Caribbean: 10-15 business days

North Africa and the Middle East: 8-15 business days

 

I'll do my best to meet these shipping estimates, but cannot guarantee them. Under no circumstances can we be held responsible for any delay in the post office, damaged or lost parcels.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

File delivery

Your files will be available to download once payment is confirmed.

 

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 21 days of delivery

 

I don't accept cancellations

But please contact me if you have any problems with your order

 

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

-Custom or personalized orders

-Digital downloads

-Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Refunds

PLEASE!!!!! BE PATIENT! Items RARELY go missing !

I will only offer re-posting or a refund after

- 6 weeks for Europe

- 8 weeks for North America

- 10 weeks for Asia Pacific, Australia, New Zeland and Oceania

(since the shipping date); this will allow for any postal delays to be rectified.

 

 

® © 2019 fileuse d'étoiles ™ by Estelle Hivernet. All rights reserved by Estelle Hivernet. The reproduction or downloading or screenshot of pages and other elements of this website is not authorised. All rights reserved -Reproduction (partial or integral) is prohibited without prior authorization. All rights reserved, including for all downloadable documents, all video, all sounds, all descriptive texts, all texts

and all photographic representations. All informations

contained on this site are non-contractual and may bechanged without notice. All our products are assembled at home of Estelle Hivernet,
Patterns and images are © and are for Personal Use only.
Patterns are intended for hand embroidery and should not be resale.
Thank you for understanding.

® © 2019 fileuse d'étoiles ™  by Estelle Hivernet.

All rights reserved by Estelle Hivernet.

The reproduction or downloading or screenshot of pages and other elements of this website is not authorised.

All rights reserved - Reproduction (partial 

or integral) is prohibited without prior authorization.

All rights reserved, including for all downloadable documents, all video, all sounds, all descriptive texts, all texts

and all photographic representations.

All informations

 contained on this site are non-contractual and may bechanged without notice. 

Les informations contenues dans ce site sont non contractuelles et sujettes à modification 

sans préavis.